CHP Policies- download them in a PDF.

Click here to download our RA number form.

 Backorder policy: If an item you ordered is backorder, meaning it’s temporarily out of stock we will contact you and let you know when we think we might have the item back in stock. At that time you can request that we send the items you ordered that are in stock to you, and send the backordered item to you as soon as we get it in stock, wait until the backordered item is in and send your whole order to you all at once, or you may also cancel your order. If you cancel your order, you may ask to be placed on the “backorder notification” list, so when the item you ordered is back in, you will get notified and you may reorder that item.

Return policy: Our return policy is simple, if you are unhappy for any reason within 30 days of your original purchase date we will refund your money, no hassles. We will provide you with a Clean and Healthy Pets gift certificate if you want to return a product that you bought 30-60 days ago. Some items may have a limited return policy and Clean and Healthy Pets reserves the right to change or override this policy at anytime. When you want to return an item we request that you complete a return authorization (RA) form. We ask you to fill out this form so that we know you are returning something (not just sending us a gift), why you are returning the product, and completing this form will ensure that your return gets processed quickly and efficiently. To obtain a RA form please visit our website (www.candhpets.com) and you will be able to download our RA form. Or if you prefer we can fax or mail you a RA form. We can also process your return via telephone by calling us at (616) 433-6966. When returning an item, the item must be in original condition, unless authorized by us. Return shipping costs is your responsibility, unless it was our fault such as we sent you the wrong item. We suggest that you obtain a tracking number from the carrier you are shipping your return with. If you do not get a tracking number that you can provide to us we will not be responsible for any return that may not get delivered. Please keep a copy of your tracking number for your records. While we recommend using UPS, you may use any carrier you choose. 

Shipping policy: Please allow up to 7-10 days for processing before your order is given to the carrier. Please note processing times may exceed 10 days if an item you ordered is backordered. We will ship with the carrier you selected at checkout, using the service you selected. We try very hard to never overcharge for shipping, but in the rare event that we might accidentally overcharge we will be sure to refund you the amount you got overcharged for. If we find that your order can get there faster for equal or less money we will contact you to see if you would like to change your delivery option or not. If you need your order faster than the options we normally offer please select “to be arranged” at the time of checkout and then contact us. Please note that if you do select “to be arranged” that we will not start to process your order until you’ve contacted us.

This section will explain the United Parcel Service (UPS) services that we offer:
We offer UPS ground (a 1-5 day service) and UPS 3 day select (a 3 day service). When using UPS we can provide a guaranteed delivery date, and we can also provide free insurance up to $100. If your order does not arrive by the end of the day on the guaranteed delivery date, please contact us and we will process a refund for your full shipping cost immediately. But we ask that if your package has not arrived by the end of the day on the guaranteed delivery date, to wait 24 hours before contacting us. If your package arrives 24 hours after the guaranteed delivery date please contact us so we can refund your shipping costs. If it still doesn’t arrive 24 hours the guaranteed delivery date please contact us, and we will file a lost package claim with UPS. If your shipment arrives damaged, please contact us right away. We will file a damage claim with UPS as soon as we can. UPS only notifies the shipper (us) of the claim status, but we will be sure to keep you up to date on the claim status also. A UPS employee may need to inspect your package, and if they do we will let you know. Any claim refund we may get will be refunded to you. We will also give you a tracking number with all UPS shipments so that you can track your shipment trough its whole journey.

This section will explain the United States Postal Service (USPS) services that we offer:

The only USPS service we offer is priority mail (a 2-3 day service). Though priority mail usually gets there in 2-3 days, this service is not guaranteed. Since it is not guaranteed it may arrive later than 3 days and we are not responsible for a USPS package arriving after the estimated time. We do not offer insured mail, so if you choose USPS and your package gets lost or damaged please know we cannot file a claim with the USPS. We do put Delivery Confirmation (DC) on all packages that we send. DC service is not a tracking number; it is simply to prove that your package was delivered. However it may get scanned into the system at different points. We do provide you with this number. 

Privacy policy: What follows is Clean and Healthy Pet’s privacy policy, which governs personal information gathered on our website, because at Clean and Healthy Pets your personal privacy is always a concern.

Clean and Healthy Pet’s Commitment to Online Security:
Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. All Clean and Healthy Pets agents and contractors with access to personal information obtained on the Clean and Healthy Pets web site (www.candhpets.com) are also bound to adhere to this policy as part of their contract with Clean and Healthy Pets.

Personal Information that Clean and Healthy Pets May Collect Online: Clean and Healthy Pets collects personal information online, including names, postal and e-mail addresses, phone numbers, and complaint information.

How Clean and Healthy Pets Uses Personal Information Collected Online: Unless you otherwise consent, we will use your personal information only for the purpose for which it is submitted, such as to reply to your emails, handle your complaints, information to provide operational notices, etc. Our research may lead to the publication of aggregate demographical data but will not result in the reporting or publication of any personal information provided to us. At certain points where personal information is collected on our site, there may be a box where you may indicate you would like to be on a mailing list to receive information about other Clean and Healthy Pets programs and services. At any time you can add or remove your name from a Clean and Healthy Pets list by contacting us at admin@candhpets.com.

How Your Information May Be Shared: Your personal information will only be shared with the authorized Clean and Healthy Pets administration, and NEVER with the public.

We never sell or rent your personal information.

Clean and Healthy Pets may also release personal information under the following circumstances:
• Where release is required by law (for example, a subpoena) or regulation or is requested by a government agency.
• To appropriate persons, where your communication suggests possible harm to others.

Help Us Keep Your Personal Information Accurate:
If your personal information changes or you would like to review the personal information we may have on file, please e-mail us with the new information or your review request at admin@candhpets.com. Let us also know what led to your submission of personal information so we may efficiently locate your information.

Computer Tracking and Cookies:
Our web sites are not set up to track, collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

Problems or Complaints with Clean and Healthy Pets Privacy Policy:
If you have a complaint about Clean and Healthy Pets compliance with this privacy policy, you may contact us at admin@candhpets.com.

We are proud to offer a privacy policy, and would like to thank you for choosing Clean and Healthy Pets! 

Communication policy: You’ve probably never heard of a policy like this before, that’s because Clean and Healthy Pets believes that clear and regular communication with our customers is a top priority. We will stay in contact with you the whole way trough your order process. This communication may be in the form of an automated email, a personal email from us, or maybe even a phone call from us! You will receive confirmation that your order has been placed. We will email you if there are going to be any delays in your order. You will receive an email telling you your order has shipped, along with your tracking number. You will even get a confirmation email saying your order has been delivered, so while you may be a work or elsewhere you know it’s there. And if you have any questions you can always contact us via one of our many convenient methods. You can call us, email us, write to us, and even start a live chat session with us. We will be able to answer any questions you may have, because we use advanced order fulfillment, and tracking systems. We also keep very good internal notes about each and every order. So whatever stage your order may be in, we will be able to provide you with up to date detailed information about where your order is and will we expect it to arrive.

Thanks for choosing Clean and Healthy Pets!
Write to us: 8570 Belding Rd. Rockford MI 49341
Call us: (616) 433-6966
Email us: admin@candhpets.com
Chat with us: http://www.candhpets.com/17.html
Fax us: (616) 433-2758